BCM Store

Customer Service

Collecting products in person
It isn't possible for you to collect a product in person.

Payments
It is only possible to pay via iDeal or Paypal.

Returning your product 
Did something go wrong with your order or are you unhappy with your product? We would like to solve your issue! You could mail us at shop@bcm.nl
please describe your problem in detail. We do not accept returns without previous mailcontact!. 

Shipment
In general shipping takes about three days within The Netherlands. Was your order not delivered to your house? Than it might be possible the the order was sent to your neighbour or to a pick up point. You will be notified about this!

Postal costs
Preparing and sending your order will cost a minimum of € 4.00. This applies to Dutch addresses. If you order multiple magazines (a quantity that does not fit through the letterbox) or heavier books, the shipping costs will be adjusted accordingly. This also applies for shipments abroad: different rates apply that you will automatically see with your order. You will of course see this in your shopping cart and you can still adjust your order.

Contact
Do you have a question or maybe a tip? 
You can send your email to: shop@bcm.nl

BCM Media BV
PO Box 1392
5602 BJ  Eindhoven
Chamber of commerce number: 17045525
Bankaccount number: NL90RABO0107055007

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